@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700;800&display=swap');

:root{--navy:#233253;--navy-2:#172642;--blue:#304a78;--cyan:#e3001a;--mint:#f02a40;--ice:#f3f5f9;--paper:#fff;--ink:#15233d;--muted:#667188;--line:#dfe4ed;--warning:#d99022;--danger:#c92337;--success:#157958;--shadow:0 14px 36px rgba(35,50,83,.11);font-family:'DM Sans',system-ui,sans-serif;color:var(--ink);background:#f2f4f8;font-synthesis:none}
*{box-sizing:border-box}body{margin:0;min-width:320px;background:radial-gradient(circle at 85% -10%,rgba(22,184,176,.10),transparent 28%),#edf4f7}button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}
.app-shell{display:grid;grid-template-columns:252px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;background:linear-gradient(165deg,#182542 0%,#233253 68%,#16213a 100%);color:#fff;padding:25px 19px 22px;display:flex;flex-direction:column;z-index:20;box-shadow:10px 0 28px rgba(35,50,83,.12)}
.brand{display:grid;gap:8px;color:#fff;text-decoration:none;padding:12px;background:#fff;border-radius:12px;border-left:4px solid var(--cyan);box-shadow:0 10px 24px rgba(7,16,34,.18)}.brand-logo{display:block;width:100%;height:auto}.brand small{display:block;color:var(--navy);font-size:8px;font-weight:800;letter-spacing:.2em;text-align:right}
.primary-nav{display:grid;gap:5px;margin-top:35px}.primary-nav button{display:flex;align-items:center;gap:13px;width:100%;border:0;background:transparent;color:#c6ccda;border-radius:11px;padding:12px 13px;text-align:left;font-weight:600;transition:.18s}.primary-nav button:hover{background:rgba(255,255,255,.07);color:#fff}.primary-nav button.active{background:linear-gradient(90deg,rgba(227,0,26,.28),rgba(227,0,26,.08));color:#fff;box-shadow:inset 3px 0 #ff354c}.nav-icon{display:grid;place-items:center;width:24px;height:24px;color:#ff5265;font-size:19px}
.sidebar-bottom{margin-top:auto}.system-card{width:100%;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px;color:#eaf5f7;background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.09);padding:11px;border-radius:12px;text-align:left}.system-card b,.system-card small{display:block}.system-card b{font-size:12px}.system-card small{color:#9eb7c5;font-size:10px;margin-top:2px}.status-dot{width:9px;height:9px;background:var(--warning);border-radius:50%;box-shadow:0 0 0 4px rgba(227,164,59,.14)}.status-dot.healthy{background:#42d0a7;box-shadow:0 0 0 4px rgba(66,208,167,.14)}.sidebar-bottom p{color:#7f9aaa;font-size:9px;line-height:1.55;margin:20px 8px 0}.sidebar-bottom p b{color:#a8c0cc}
.main-shell{min-width:0}.topbar{height:91px;background:rgba(255,255,255,.92);backdrop-filter:blur(14px);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 34px;position:sticky;top:0;z-index:15}.topbar-title{display:flex;align-items:center;gap:13px}.topbar-title p,.account-drawer header p,.modal header p{font-size:9px;letter-spacing:.18em;color:var(--cyan);font-weight:800;margin:0 0 5px}.topbar h1{font:800 23px/1 Manrope,sans-serif;letter-spacing:-.03em;margin:0}.topbar-actions{display:flex;align-items:center;gap:10px}.live-status{display:flex;align-items:center;gap:7px;border:1px solid #cce4df;color:#16785f;background:#f5fbf9;border-radius:99px;padding:8px 11px;font-size:9px;letter-spacing:.1em}.live-status span{width:7px;height:7px;background:#24b88c;border-radius:50%;box-shadow:0 0 0 4px rgba(36,184,140,.12)}.icon-button,.mobile-menu{width:38px;height:38px;border:1px solid var(--line);background:#fff;border-radius:10px;color:var(--navy);font-size:20px}.mobile-menu{display:none}.account-button{display:flex;align-items:center;gap:9px;border:1px solid var(--line);background:#fff;border-radius:11px;padding:6px 10px 6px 6px;color:var(--ink);font-weight:700}.account-avatar{display:grid;place-items:center;width:29px;height:29px;border-radius:8px;background:linear-gradient(145deg,var(--navy-2),var(--blue));color:#fff;font-size:10px}.view-root{padding:27px 34px 48px;max-width:1750px;margin:0 auto}.view-intro{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:21px}.view-intro h2{font:800 25px/1.2 Manrope,sans-serif;letter-spacing:-.03em;margin:0}.view-intro p{color:var(--muted);font-size:13px;margin:6px 0 0}.toolbar{display:flex;align-items:center;gap:9px;flex-wrap:wrap}
.button{border-radius:9px;padding:9px 13px;font-weight:700;font-size:12px;border:1px solid transparent;transition:.18s}.button.primary{background:linear-gradient(135deg,var(--navy),var(--cyan));color:#fff;box-shadow:0 7px 15px rgba(35,50,83,.16)}.button.primary:hover{transform:translateY(-1px)}.button.secondary{background:#fff;color:var(--navy-2);border-color:#cbd2df}.button.danger{background:#fff6f7;color:#ba3442;border-color:#f0c6cb}.button:disabled{opacity:.48;cursor:not-allowed;transform:none}.button.wide{width:100%;padding:12px}.filter,.search{border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 11px;color:var(--ink);font-size:12px}.search{min-width:230px}
.metrics-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:13px;margin-bottom:20px}.metric-card{position:relative;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 18px;overflow:hidden;box-shadow:0 3px 15px rgba(12,49,84,.035)}.metric-card:before{content:'';position:absolute;inset:0 auto 0 0;width:3px;background:var(--metric,var(--cyan))}.metric-card span{display:block;color:var(--muted);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.08em}.metric-card strong{display:block;font:800 25px/1 Manrope,sans-serif;margin:10px 0 6px;color:var(--navy)}.metric-card small{color:#8b9aa6;font-size:10px}
.panel{background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:0 3px 18px rgba(12,49,84,.045)}.panel-header{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:17px 19px;border-bottom:1px solid #e7eef2}.panel-header h3{font:800 14px Manrope,sans-serif;margin:0}.panel-header p{font-size:10px;color:var(--muted);margin:3px 0 0}.count-chip,.chip{display:inline-flex;align-items:center;gap:5px;border-radius:99px;background:#edf5f7;color:#3d6278;padding:5px 8px;font-size:9px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.chip.allow,.chip.active,.chip.connected,.chip.completed{background:#e8f7f2;color:#08745e}.chip.block,.chip.failed,.chip.suppressed{background:#fff0f2;color:#b73542}.chip.review,.chip.human_escalation,.chip.waiting_for_customer{background:#fff7e8;color:#a46c0b}.chip.new,.chip.draft{background:#edf3f8;color:#41657b}.chip.inbound{background:#eaf3ff;color:#326da0}.chip.outbound{background:#f0ebff;color:#6951a8}
.command-layout{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(330px,.7fr);gap:17px;align-items:start}.conversation-board{padding:13px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;max-height:620px;overflow:auto}.conversation-card{border:1px solid #dde8ed;background:#fff;border-radius:12px;padding:14px;text-align:left;color:inherit;transition:.16s;min-height:158px}.conversation-card:hover{border-color:#9fc7d3;box-shadow:0 8px 20px rgba(12,49,84,.08);transform:translateY(-1px)}.conversation-card.selected{border-color:var(--cyan);box-shadow:0 0 0 2px rgba(22,184,176,.13)}.conversation-top{display:flex;justify-content:space-between;gap:8px}.contact{display:flex;align-items:center;gap:9px}.contact-avatar{display:grid;place-items:center;flex:0 0 auto;width:34px;height:34px;border-radius:10px;background:linear-gradient(145deg,#d9f4ee,#d7eaf2);color:var(--navy-2);font-weight:800;font-size:11px}.contact b{display:block;font-size:12px}.contact small{color:var(--muted);font-size:9px}.call-time{font:700 11px Manrope,sans-serif;color:var(--navy)}.conversation-meta{display:flex;gap:5px;flex-wrap:wrap;margin:13px 0 11px}.conversation-footer{display:flex;justify-content:space-between;align-items:end;border-top:1px solid #edf2f5;padding-top:10px}.conversation-footer small{display:block;color:var(--muted);font-size:9px}.conversation-footer b{font-size:11px}.score-ring{width:31px;height:31px;display:grid;place-items:center;border-radius:50%;background:conic-gradient(var(--cyan) calc(var(--score)*1%),#e5eef2 0);position:relative;font-size:8px;font-weight:800}.score-ring:before{content:'';position:absolute;inset:4px;background:#fff;border-radius:50%}.score-ring span{z-index:1}
.inspector{position:sticky;top:110px;min-height:470px}.inspector-empty{display:grid;place-items:center;text-align:center;min-height:430px;padding:35px;color:var(--muted)}.inspector-empty .empty-icon{font-size:35px;color:#9dbac7;margin-bottom:12px}.inspector-content{padding:18px}.inspector-contact{display:flex;align-items:center;gap:12px;margin-bottom:17px}.inspector-contact .contact-avatar{width:45px;height:45px;border-radius:13px}.inspector-contact h3{font:800 16px Manrope,sans-serif;margin:0}.inspector-contact p{font-size:10px;color:var(--muted);margin:3px 0}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:14px 0}.detail-item{background:#f5f9fa;border:1px solid #e7eff2;border-radius:9px;padding:9px}.detail-item span{display:block;color:var(--muted);font-size:8px;font-weight:700;text-transform:uppercase;letter-spacing:.08em}.detail-item b{font-size:10px;display:block;margin-top:4px;overflow:hidden;text-overflow:ellipsis}.policy-strip{display:flex;align-items:center;justify-content:space-between;gap:8px;border:1px solid #d6e9e3;background:#f5fbf9;border-radius:10px;padding:10px;margin:12px 0}.policy-strip span{font-size:9px;color:#537669}.policy-strip b{font-size:10px;color:#09684f}.transcript{border:1px solid #e3ecef;border-radius:10px;height:185px;overflow:auto;padding:10px;background:#fbfdfe}.utterance{margin:8px 0}.utterance b{display:block;color:var(--blue);font-size:8px;text-transform:uppercase;letter-spacing:.08em}.utterance p{font-size:10px;line-height:1.45;margin:3px 0;background:#f0f5f7;border-radius:7px;padding:7px}.utterance.customer p{background:#eaf6f4}.transcript-empty{height:100%;display:grid;place-items:center;text-align:center;color:var(--muted);font-size:10px}.operator-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin-top:13px}.operator-actions button{border:1px solid #d6e3e9;background:#fff;border-radius:8px;padding:8px 4px;color:#33566b;font-size:9px;font-weight:700}.operator-actions button:hover{border-color:#8bb8c7;background:#f5fafb}.operator-actions button.danger{color:#bb3d49}.operator-actions button.full{grid-column:span 3;background:var(--navy-2);color:#fff;border-color:var(--navy-2)}
.data-table-wrap{overflow:auto}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{text-align:left;padding:13px 16px;border-bottom:1px solid #e9eff2;white-space:nowrap;font-size:11px}.data-table th{background:#f8fafb;color:#718492;font-size:8px;text-transform:uppercase;letter-spacing:.1em}.data-table tbody tr:hover{background:#fbfdfd}.data-table td strong{display:block}.data-table td small{color:var(--muted)}.row-menu{border:0;background:#edf4f7;width:27px;height:27px;border-radius:7px}.empty-state{padding:55px 25px;text-align:center;color:var(--muted)}.empty-state strong{display:block;color:var(--ink);font:800 15px Manrope,sans-serif;margin-bottom:6px}.empty-state p{font-size:11px;margin:0 auto 15px;max-width:380px}.loading-state{padding:70px;text-align:center;color:var(--muted);font-size:11px}.skeleton{display:inline-block;width:22px;height:22px;border:3px solid #d9e6eb;border-top-color:var(--cyan);border-radius:50%;animation:spin .8s linear infinite;margin-bottom:9px}@keyframes spin{to{transform:rotate(360deg)}}
.two-column{display:grid;grid-template-columns:1.3fr .7fr;gap:17px}.analytics-grid{display:grid;grid-template-columns:1.15fr .85fr;gap:17px}.chart-panel{padding:19px}.chart-panel h3{font:800 14px Manrope,sans-serif;margin:0 0 3px}.chart-panel>p{color:var(--muted);font-size:10px;margin:0 0 19px}.bar-chart{display:grid;gap:12px}.bar-row{display:grid;grid-template-columns:70px 1fr 45px;align-items:center;gap:10px;font-size:10px}.bar-track{height:8px;border-radius:99px;background:#e9f0f3;overflow:hidden}.bar-fill{height:100%;border-radius:99px;background:linear-gradient(90deg,var(--navy-2),var(--cyan));min-width:2px}.funnel{display:flex;align-items:stretch;gap:5px;height:210px}.funnel-stage{flex:1;display:flex;flex-direction:column;justify-content:end;text-align:center}.funnel-bar{background:linear-gradient(180deg,var(--cyan),var(--navy-2));border-radius:8px 8px 3px 3px;min-height:5px}.funnel-stage b{font:800 13px Manrope,sans-serif;margin-top:7px}.funnel-stage span{font-size:8px;color:var(--muted);text-transform:uppercase}.signal-list{display:grid}.signal-row{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;padding:13px 0;border-bottom:1px solid #e9eff2}.signal-indicator{width:8px;height:8px;border-radius:50%;background:#60bfa5}.signal-indicator.warning{background:var(--warning)}.signal-indicator.critical{background:var(--danger)}.signal-row b{display:block;font-size:11px}.signal-row small{color:var(--muted);font-size:9px}.signal-row strong{font:800 16px Manrope,sans-serif}.evidence-card{padding:20px;background:linear-gradient(145deg,#081f38,#0c3f60);color:#fff;border:0}.evidence-card h3{font:800 17px Manrope,sans-serif;margin:0}.evidence-card p{color:#a8c3d0;font-size:11px;line-height:1.5}.evidence-card .button{margin-top:7px}.readiness-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.readiness-card{padding:16px}.readiness-card header{display:flex;justify-content:space-between;align-items:center}.readiness-card h3{font:800 13px Manrope,sans-serif;margin:0}.readiness-card p{color:var(--muted);font-size:10px}.readiness-check{display:flex;justify-content:space-between;border-top:1px solid #e9eff2;padding:9px 0;font-size:10px}
.receptionist-layout{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(370px,.75fr);gap:17px;align-items:start}.receptionist-board{padding:13px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;max-height:670px;overflow:auto}.receptionist-card{border:1px solid var(--line);background:#fff;border-radius:12px;padding:14px;text-align:left;color:inherit;transition:.16s}.receptionist-card:hover,.receptionist-card.selected{border-color:#df7180;box-shadow:0 8px 20px rgba(35,50,83,.08)}.receptionist-card-top{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px}.receptionist-card-top b,.receptionist-card-top small{display:block}.receptionist-card-top b{font-size:11px}.receptionist-card-top small{color:var(--muted);font-size:8px}.receptionist-intent{margin:12px 0;background:#f7f8fa;border-left:3px solid var(--cyan);padding:9px;font-size:9px;line-height:1.4;min-height:42px}.receptionist-card-bottom{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;border-top:1px solid var(--line);padding-top:10px}.receptionist-card-bottom small,.receptionist-card-bottom b{display:block}.receptionist-card-bottom small{font-size:7px;color:var(--muted)}.receptionist-card-bottom b{font-size:8px;margin-top:3px}.receptionist-inspector{position:sticky;top:110px;min-height:520px}.receptionist-detail{padding:17px}.disclosure-banner{display:grid;gap:3px;padding:11px;border:1px solid #efd8a8;border-left:4px solid var(--warning);background:#fff9ed;border-radius:9px;margin-bottom:13px}.disclosure-banner.accepted{border-color:#badfce;border-left-color:var(--success);background:#f1faf6}.disclosure-banner.declined{border-color:#ecc0c6;border-left-color:var(--danger);background:#fff4f5}.disclosure-banner b{font-size:10px}.disclosure-banner span{font-size:8px;color:var(--muted)}.caller-intent{border:1px solid var(--line);border-radius:9px;padding:10px;margin:11px 0}.caller-intent span{font-size:7px;color:var(--muted);font-weight:800;letter-spacing:.1em}.caller-intent p{font-size:10px;line-height:1.45;margin:5px 0 0}.receptionist-actions{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin:12px 0}.receptionist-actions button{border:1px solid #ced6e2;background:#fff;border-radius:8px;padding:9px;color:var(--navy);font-size:9px;font-weight:700}.receptionist-actions button:hover{border-color:var(--cyan);background:#fff7f8}.receptionist-actions button.danger{color:var(--danger)}.terminal-state{grid-column:span 2;background:#f4f6f8;border-radius:8px;padding:11px;text-align:center;color:var(--muted);font-size:9px}.case-timeline{margin-top:16px}.case-timeline h4{font:800 11px Manrope,sans-serif;margin:0 0 8px}.case-timeline>div{display:grid;grid-template-columns:auto 1fr;gap:8px}.case-timeline>div>span{width:7px;height:7px;background:var(--cyan);border-radius:50%;margin-top:6px}.case-timeline p{border-left:1px solid var(--line);margin:0;padding:0 0 12px 10px}.case-timeline b,.case-timeline small{display:block}.case-timeline b{font-size:9px}.case-timeline small{font-size:7px;color:var(--muted);margin-top:2px}
.product-rail{display:grid;grid-template-columns:repeat(8,minmax(125px,1fr));gap:7px;margin:-3px 0 20px;overflow:auto;padding-bottom:3px}.product-rail button{min-width:125px;text-align:left;background:#fff;border:1px solid var(--line);border-top:3px solid var(--navy);border-radius:10px;padding:10px;color:var(--ink)}.product-rail button:nth-child(2n){border-top-color:var(--cyan)}.product-rail span{display:block;color:var(--muted);font-size:7px;font-weight:800;letter-spacing:.11em}.product-rail b{display:block;font-size:10px;line-height:1.25;margin-top:5px}.product-rail button:hover{border-color:#b8c1d1;box-shadow:0 5px 15px rgba(35,50,83,.08)}
.authority-mode{background:#fff0f2;color:#a91628;border:1px solid #efc5ca;border-radius:99px;padding:8px 10px;font-size:9px;font-weight:800;letter-spacing:.12em}.compliance-workbench{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(310px,.65fr);gap:17px;align-items:start}.preflight-form{overflow:hidden}.preflight-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:0 13px;padding:4px 19px}.evidence-checks{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;padding:11px 19px 17px;border-top:1px solid var(--line);background:#fafbfc}.check-label{display:flex;align-items:center;gap:8px;margin:0;border:1px solid #e1e5ec;border-radius:8px;padding:8px;background:#fff;color:#37445e;font-size:9px}.check-label input{width:15px;height:15px;accent-color:var(--cyan);margin:0;padding:0;box-shadow:none}.preflight-result{display:grid;gap:4px;margin:0 19px 19px;padding:13px;border:1px solid var(--line);border-left:5px solid #929bad;border-radius:9px;background:#f8f9fb}.preflight-result b{font:800 15px Manrope,sans-serif}.preflight-result span,.preflight-result small{font-size:9px;color:var(--muted);line-height:1.45}.preflight-result.allow{border-left-color:var(--success);background:#eff9f5}.preflight-result.block{border-left-color:var(--danger);background:#fff3f4}.preflight-result.review_required{border-left-color:var(--warning);background:#fff8ec}.authority-panel{overflow:hidden}.authority-sources{padding:8px 17px}.authority-sources>div{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px;padding:12px 0;border-bottom:1px solid var(--line)}.authority-sources b,.authority-sources small{display:block}.authority-sources b{font-size:10px}.authority-sources small{font-size:8px;color:var(--muted);line-height:1.4;margin-top:2px}.state-registry{padding:8px 17px 17px}.state-registry h4{font:800 11px Manrope,sans-serif;margin:7px 0 9px}.state-registry>div{display:grid;grid-template-columns:repeat(10,1fr);gap:4px}.state-pill{display:grid;place-items:center;height:23px;border-radius:5px;font-size:8px;font-weight:800;background:#edf0f4;color:#6d7687}.state-pill.reviewed{background:#fff0d7;color:#946313}.state-pill.approved{background:#e2f4ec;color:#0c7054}.state-registry p{font-size:8px;color:var(--muted);margin:10px 0 0}.legend{display:inline-block;width:7px;height:7px;border-radius:50%;margin:0 3px 0 7px;background:#edf0f4}.legend.reviewed{background:#e5ad4e}.product-catalog{margin-top:17px;background:linear-gradient(135deg,var(--navy),#354a75);border-radius:15px;padding:19px;color:#fff}.product-catalog header h3{font:800 14px Manrope,sans-serif;margin:0}.product-catalog header p{color:#bec6d6;font-size:9px;margin:4px 0 15px}.product-catalog>div{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.product-catalog article{display:grid;gap:4px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.12);border-radius:9px;padding:11px}.product-catalog article span{color:#ff8b98;font-size:7px;font-weight:800;letter-spacing:.1em}.product-catalog article b{font-size:10px}.product-catalog article small{color:#c5ccda;font-size:8px}
.scrim{position:fixed;inset:0;background:rgba(4,19,33,.44);backdrop-filter:blur(2px);z-index:40;opacity:0;visibility:hidden;transition:.22s}.scrim.open{opacity:1;visibility:visible}.account-drawer{position:fixed;z-index:50;top:0;right:0;height:100vh;width:min(620px,100vw);background:#fff;box-shadow:-20px 0 55px rgba(7,29,53,.18);transform:translateX(105%);transition:.25s;overflow:auto}.account-drawer.open{transform:translateX(0)}.account-drawer>header,.modal header{display:flex;align-items:start;justify-content:space-between;padding:22px;border-bottom:1px solid var(--line)}.account-drawer h2,.modal h2{font:800 20px Manrope,sans-serif;margin:0}.close-button{display:grid;place-items:center;width:34px;height:34px;border:0;background:#edf4f7;color:var(--navy);border-radius:9px;font-size:19px}.drawer-section{padding:22px}.notice{display:grid;gap:4px;background:#f1f8f8;border:1px solid #d9ece9;border-radius:10px;padding:12px;margin-bottom:18px}.notice b{font-size:11px}.notice span{font-size:10px;line-height:1.45;color:#58717f}label{display:grid;gap:6px;margin:14px 0;color:#425e70;font-size:10px;font-weight:700}label small{font-size:8px;color:var(--muted);font-weight:500}input,select,textarea{width:100%;border:1px solid #cfdde5;border-radius:9px;padding:10px 11px;color:var(--ink);background:#fff;outline:none}input:focus,select:focus,textarea:focus{border-color:#cc3144;box-shadow:0 0 0 3px rgba(227,0,26,.09)}textarea{resize:vertical}.form-status{min-height:16px;color:var(--danger);font-size:10px}.form-status.success{color:var(--success)}.identity-card{display:flex;align-items:center;gap:12px;background:linear-gradient(145deg,#f3f5f9,#fafbfc);border-radius:12px;padding:13px}.identity-avatar{display:grid;place-items:center;width:45px;height:45px;border-radius:12px;background:var(--navy-2);color:#fff;font-weight:800}.identity-card h3{font:800 14px Manrope,sans-serif;margin:0}.identity-card span{font-size:9px;color:var(--muted);text-transform:uppercase}.drawer-tabs{display:grid;grid-template-columns:repeat(3,1fr);border-bottom:1px solid var(--line);margin:18px 0}.drawer-tabs button{border:0;background:transparent;padding:9px;color:var(--muted);font-size:10px;font-weight:700;border-bottom:2px solid transparent}.drawer-tabs button.active{color:var(--navy);border-bottom-color:var(--cyan)}.assistant-heading{display:flex;justify-content:space-between;align-items:start}.assistant-heading h3{font:800 17px Manrope,sans-serif;margin:0}.assistant-heading p{font-size:9px;color:var(--muted);margin:3px 0}.assistant-kicker{font-size:7px!important;color:var(--danger)!important;font-weight:800;letter-spacing:.15em}.ready-chip{background:#e8f7f2;color:#08745e;border-radius:99px;padding:5px 7px;font-size:8px;font-weight:800}.ready-chip.warning{background:#fff3db;color:#8d5d0d}.assistant-mode-tabs{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:14px 0 10px}.assistant-mode-tabs button{border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px;color:var(--muted);font-size:9px;font-weight:800}.assistant-mode-tabs button.active{background:var(--navy);border-color:var(--navy);color:#fff}.assistant-stage{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;background:linear-gradient(135deg,#0a223c,#24365a);color:#fff;border-radius:13px;padding:13px}.assistant-stage small{font-size:7px;color:#ff8795;letter-spacing:.12em;font-weight:800}.assistant-stage b{display:block;font:800 13px Manrope,sans-serif;margin:3px 0}.assistant-stage p{font-size:8px;color:#c5d0dd;margin:0;line-height:1.45}.assistant-portrait{width:58px;height:58px;border-radius:14px;background:linear-gradient(145deg,#e3001a,#6b1f4b);display:grid;place-items:center;overflow:hidden;font-size:22px}.assistant-portrait>*{grid-area:1/1}.assistant-portrait img{width:100%;height:100%;object-fit:cover}.assistant-live-dot{width:8px;height:8px;border-radius:50%;background:#59d5ae;box-shadow:0 0 0 5px rgba(89,213,174,.13)}.assistant-readiness-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin:10px 0}.assistant-readiness-grid span{display:grid;grid-template-columns:auto 1fr;gap:2px 6px;align-items:center;background:#f5f7f9;border-radius:8px;padding:7px;font-size:8px;color:#485a68}.assistant-readiness-grid i{grid-row:span 2;width:6px;height:6px;border-radius:50%;background:#d69937}.assistant-readiness-grid .ready i{background:#159677}.assistant-readiness-grid b{font-size:6px;color:var(--muted)}.assistant-messages{height:300px;overflow:auto;border:1px solid var(--line);border-radius:11px;background:#f8fafb;padding:10px;margin:10px 0}.assistant-empty{height:100%;display:grid;place-items:center;text-align:center;color:#8a9aa5;font-size:10px}.message{max-width:88%;border-radius:10px;padding:9px 10px;margin:7px 0;font-size:10px;line-height:1.45}.message.user{margin-left:auto;background:#f5e9eb}.message.assistant{background:#fff;border:1px solid #e3ebef}.message small{display:block;font-size:7px;color:#8a9aa5;margin-bottom:3px;text-transform:uppercase}.assistant-composer{display:grid;grid-template-columns:1fr auto;gap:7px;align-items:end}.assistant-composer textarea{margin:0}.assistant-channel-action{display:grid;gap:6px;margin-top:10px}.assistant-channel-action small{color:var(--muted);font-size:8px;line-height:1.45;text-align:center}.assistant-memory-panel{border:1px solid var(--line);border-radius:10px;margin-top:10px;overflow:hidden}.assistant-memory-panel summary{display:flex;justify-content:space-between;padding:10px 12px;font-size:10px;font-weight:800;background:#f8fafb;cursor:pointer}.assistant-memory-panel summary span{font-size:8px;color:var(--muted)}.assistant-memory-panel>div,.assistant-memory-panel>form{padding:0 12px}.assistant-memory{display:grid;grid-template-columns:1fr auto;gap:8px;border-top:1px solid var(--line);padding:10px 0}.assistant-memory small,.assistant-memory b{display:block}.assistant-memory small{font-size:7px;color:var(--danger);font-weight:800}.assistant-memory b{font-size:9px;margin:2px 0}.assistant-memory p,.assistant-memory-empty{font-size:8px;color:var(--muted);line-height:1.4;margin:2px 0}.assistant-memory button{border:0;background:#f0f2f5;width:24px;height:24px;border-radius:6px;color:var(--danger)}.assistant-upload-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.factory-file-status{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin:5px 0 14px}.factory-file-status span{background:#f6f8fa;border:1px solid var(--line);border-radius:8px;padding:8px;font-size:8px}.factory-file-status b{display:block;margin-top:2px}.provider-credential{border:1px solid #d7e7e2;background:#f4faf8;border-radius:9px;padding:10px;font-size:10px;color:#42675c}.logout-button{width:100%;border:0;background:transparent;color:#b33c48;font-size:10px;font-weight:700;padding:15px;margin-top:15px}.eila-launcher{position:fixed;right:22px;bottom:22px;z-index:35;display:flex;align-items:center;gap:10px;border:1px solid rgba(255,255,255,.18);border-radius:16px;background:linear-gradient(135deg,#091f37,#263b66);color:#fff;padding:10px 14px 10px 10px;box-shadow:0 15px 35px rgba(6,24,43,.28)}.eila-launcher-mark{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;background:linear-gradient(145deg,#e3001a,#ff5367);font-size:16px}.eila-launcher b,.eila-launcher small{display:block;text-align:left}.eila-launcher b{font:800 11px Manrope,sans-serif}.eila-launcher small{font-size:8px;color:#bfcbd7;margin-top:2px}
.modal{border:0;padding:0;border-radius:16px;width:min(560px,94vw);box-shadow:0 30px 90px rgba(7,29,53,.28);color:var(--ink)}.modal::backdrop{background:rgba(4,19,33,.56);backdrop-filter:blur(3px)}.modal header span{display:block;color:var(--muted);font-size:10px;margin-top:5px}.modal-fields{padding:4px 22px 10px}.modal .form-status{padding:0 22px}.modal footer{display:flex;justify-content:flex-end;gap:8px;padding:16px 22px;border-top:1px solid var(--line)}.toast-region{position:fixed;right:20px;bottom:20px;z-index:80;display:grid;gap:8px}.toast{background:var(--navy);color:#fff;border-radius:10px;padding:11px 14px;box-shadow:var(--shadow);font-size:10px;animation:toast-in .2s ease}.toast.error{background:#9f3440}@keyframes toast-in{from{transform:translateY(8px);opacity:0}}
@media(max-width:1280px){.conversation-board{grid-template-columns:repeat(2,minmax(0,1fr))}.metrics-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:950px){.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;left:0;transform:translateX(-105%);transition:.22s;width:252px}.sidebar.open{transform:translateX(0)}.mobile-menu{display:block}.topbar{padding:0 18px}.view-root{padding:22px 18px}.command-layout,.analytics-grid,.two-column,.compliance-workbench,.receptionist-layout{grid-template-columns:1fr}.inspector,.receptionist-inspector{position:relative;top:auto}.metrics-grid{grid-template-columns:repeat(2,1fr)}.product-catalog>div{grid-template-columns:repeat(2,1fr)}}
@media(max-width:600px){.topbar{height:76px}.topbar-actions .live-status,.account-button span:not(.account-avatar){display:none}.view-intro{align-items:start;flex-direction:column}.metrics-grid{grid-template-columns:1fr 1fr}.conversation-board,.receptionist-board{grid-template-columns:1fr}.operator-actions{grid-template-columns:repeat(2,1fr)}.operator-actions button.full{grid-column:span 2}.readiness-grid{grid-template-columns:1fr}.search{min-width:0;width:100%}.funnel{height:165px}.topbar h1{font-size:19px}.preflight-grid,.evidence-checks{grid-template-columns:1fr}.product-catalog>div{grid-template-columns:1fr}.state-registry>div{grid-template-columns:repeat(5,1fr)}}
.integration-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:17px;margin-bottom:17px}.integration-card{padding:19px;border-top:4px solid var(--warning)}.integration-card.ready{border-top-color:var(--success)}.integration-card.credentials_missing{border-top-color:var(--danger)}.integration-card header{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:12px}.integration-card header span{font-size:7px;color:var(--muted);font-weight:800;letter-spacing:.12em}.integration-card h3{font:800 15px Manrope,sans-serif;margin:3px 0 0}.integration-card>p{color:var(--muted);font-size:10px;line-height:1.5;min-height:31px}.integration-mark{display:grid;place-items:center;width:42px;height:42px;border-radius:11px;background:linear-gradient(145deg,var(--navy),var(--cyan));color:#fff;font:800 12px Manrope,sans-serif}.integration-check{display:flex;justify-content:space-between;gap:15px;border-top:1px solid var(--line);padding:10px 0;font-size:10px}.integration-check span{color:var(--muted)}.integration-check b{font-size:9px}.integration-error{background:#fff2f3;color:#a82737;border-radius:8px;padding:9px;margin:4px 0 10px;font-size:9px}.integration-config-grid,.integration-ledger-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:17px;margin-bottom:17px}.integration-config{overflow:hidden}.integration-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 13px;padding:4px 19px 7px}.integration-form-grid label:last-child{grid-column:span 2}.integration-config .form-status{padding:0 19px 12px;margin:0}.row-action,.table-link,.case-integration-row button,.case-integration-row a{border:1px solid #cbd5e1;background:#fff;border-radius:7px;padding:6px 8px;color:var(--navy);font-size:9px;font-weight:700;text-decoration:none;white-space:nowrap}.row-action:hover,.table-link:hover,.case-integration-row button:hover,.case-integration-row a:hover{border-color:var(--cyan);color:var(--cyan)}.case-integrations{border:1px solid var(--line);border-radius:10px;padding:11px;margin:13px 0;background:#fafbfc}.case-integrations h4{font:800 11px Manrope,sans-serif;margin:0 0 7px}.case-integration-row{display:flex;align-items:center;justify-content:space-between;gap:9px;border-top:1px solid var(--line);padding:9px 0}.case-integration-row b,.case-integration-row small{display:block}.case-integration-row b{font-size:9px}.case-integration-row small,.integration-empty{font-size:8px;color:var(--muted);margin:3px 0}.case-integrations>.button{margin-top:7px}
.integration-callback{display:grid;grid-template-columns:1fr auto;gap:5px;align-items:center;background:#f5f7fa;border:1px solid var(--line);border-radius:9px;padding:9px;margin:5px 0 10px}.integration-callback span{grid-column:1/-1;font-size:7px;color:var(--muted);font-weight:800;letter-spacing:.1em}.integration-callback code,.twilio-callbacks code{overflow:hidden;text-overflow:ellipsis;font:600 8px ui-monospace,SFMono-Regular,Consolas,monospace;color:#304a78}.integration-callback button,.twilio-callbacks button{border:1px solid #cad4df;background:#fff;border-radius:6px;padding:5px 7px;color:var(--navy);font-size:8px;font-weight:800}.integration-actions{display:grid;grid-template-columns:1fr 1fr;gap:7px}.twilio-activation{margin-bottom:17px;overflow:hidden}.twilio-activation-grid{display:grid;grid-template-columns:.75fr 1.25fr;gap:20px;padding:4px 19px 15px}.twilio-activation-grid form{display:grid;grid-template-columns:1fr 1fr;gap:0 10px}.twilio-activation-grid form label:nth-child(3),.twilio-activation-grid form button,.twilio-activation-grid form .form-status{grid-column:1/-1}.twilio-callbacks{border-top:1px solid var(--line);background:#f8fafb;padding:10px 19px}.twilio-callbacks>div{display:grid;grid-template-columns:105px 1fr auto;gap:10px;align-items:center;padding:6px 0}.twilio-callbacks span{font-size:8px;color:var(--muted);font-weight:800}
@media(max-width:950px){.integration-grid,.integration-config-grid,.integration-ledger-grid,.twilio-activation-grid{grid-template-columns:1fr}}
.topology-strip{display:grid;grid-template-columns:1fr auto 1fr auto 1fr;align-items:center;gap:14px;background:linear-gradient(120deg,var(--navy-2),var(--navy));color:#fff;border-radius:14px;padding:16px 20px;margin-bottom:17px;box-shadow:var(--shadow)}.topology-strip div{display:grid;gap:4px}.topology-strip small{font-size:8px;letter-spacing:.12em;color:#bdc9dc}.topology-strip b{font:800 12px Manrope,sans-serif}.topology-strip i{font-style:normal;color:#ff5367;font-size:18px}.worker-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:17px}.worker-card{padding:16px}.worker-card header{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px}.worker-card header span:not(.chip){font-size:7px;color:var(--muted);font-weight:800;letter-spacing:.1em}.worker-card h3{font:800 13px Manrope,sans-serif;margin:2px 0}.worker-mark{display:grid;place-items:center;width:38px;height:38px;border-radius:10px;background:var(--navy);color:#fff;font-weight:800;font-size:10px}.worker-mark.voice{background:#304a78}.worker-mark.sms{background:#157958}.worker-mark.email{background:#8b557e}.worker-mark.video{background:#b33c48}.worker-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;margin:13px 0}.worker-stats span{background:#f5f7fa;border-radius:8px;padding:8px 6px}.worker-stats small,.worker-stats b{display:block}.worker-stats small{font-size:7px;color:var(--muted);min-height:19px}.worker-stats b{font:800 13px Manrope,sans-serif}.execution-grid{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,.95fr);gap:17px;margin-bottom:17px}.load-test-panel{padding-bottom:17px}.load-test-controls{display:grid;grid-template-columns:160px 1fr;gap:16px;padding:0 19px}.load-test-controls fieldset{border:0;margin:8px 0;padding:0}.load-test-controls legend{font-size:10px;color:#425e70;font-weight:700}.load-test-controls fieldset{display:grid;grid-template-columns:repeat(4,1fr);gap:5px}.load-warning{display:grid;gap:3px;background:#eef8f4;border-left:3px solid var(--success);margin:5px 19px 13px;padding:10px;border-radius:7px}.load-warning b{font-size:10px}.load-warning span{font-size:9px;color:var(--muted);line-height:1.45}.load-test-panel>.button{margin-left:19px}.load-test-panel>.form-status{display:inline-block;margin-left:10px}.test-run-list{padding:0 19px 16px}.test-run{display:grid;grid-template-columns:1fr auto;gap:4px 12px;border-top:1px solid var(--line);padding:11px 0}.test-run:first-child{border-top:0}.test-run b,.test-run small{display:block}.test-run b{font-size:10px}.test-run small{font-size:8px;color:var(--muted);margin-top:2px}.test-run strong{font:800 11px Manrope,sans-serif}.test-run>div{grid-column:1/-1;height:5px;background:#e8edf2;border-radius:99px;overflow:hidden}.test-run>div i{display:block;width:var(--progress);height:100%;background:linear-gradient(90deg,var(--navy),var(--cyan))}
@media(max-width:1150px){.worker-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:950px){.execution-grid{grid-template-columns:1fr}}
@media(max-width:600px){.topology-strip{grid-template-columns:1fr}.topology-strip i{transform:rotate(90deg);justify-self:center}.worker-grid{grid-template-columns:1fr}.load-test-controls{grid-template-columns:1fr}.load-test-controls fieldset{grid-template-columns:repeat(2,1fr)}}

/* Product floor: each insurance line retains one color across calls, customers, and capacity views. */
.product-tone{--product:#315dce;--product-soft:#edf3ff;--product-deep:#173b91}.product-tone[data-product="medicare-advantage"]{--product:#2463eb;--product-soft:#edf4ff;--product-deep:#1946a4}.product-tone[data-product="medigap"]{--product:#e3001a;--product-soft:#fff0f2;--product-deep:#a90a1d}.product-tone[data-product="part-d"]{--product:#7655d8;--product-soft:#f2efff;--product-deep:#5134aa}.product-tone[data-product="aca-marketplace"]{--product:#0797a5;--product-soft:#e9fbfc;--product-deep:#08646d}.product-tone[data-product="final-expense"]{--product:#dc7c0d;--product-soft:#fff6e8;--product-deep:#9b5200}.product-tone[data-product="dental-vision"]{--product:#15945d;--product-soft:#edfaf4;--product-deep:#0c6840}.product-tone[data-product="hospital-indemnity"]{--product:#4c61aa;--product-soft:#eff2ff;--product-deep:#34437c}.product-tone[data-product="critical-illness"]{--product:#c34278;--product-soft:#fff0f6;--product-deep:#8c2853}.product-tone.support,.product-key .support{--product:#087e86;--product-soft:#e9faf9;--product-deep:#07585e}
.product-rail button.product-tone{border:1px solid color-mix(in srgb,var(--product) 34%,white);border-top:4px solid var(--product);background:linear-gradient(145deg,var(--product-soft),#fff 78%);box-shadow:0 7px 18px color-mix(in srgb,var(--product) 10%,transparent)}.product-rail button.product-tone span{color:var(--product-deep)}.product-rail button.product-tone small{display:block;color:var(--product);font-size:7px;margin-top:7px;font-weight:700}.product-rail button.product-tone:hover{border-color:var(--product);transform:translateY(-2px)}

.product-key{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin:-5px 0 16px}.product-key>b{font-size:8px;letter-spacing:.13em;color:var(--muted);margin-right:4px}.product-key span{display:inline-flex;align-items:center;gap:5px;border:1px solid color-mix(in srgb,var(--product) 28%,white);background:var(--product-soft);color:var(--product-deep);border-radius:99px;padding:6px 9px;font-size:8px;font-weight:800}.product-key span:before{content:'';width:7px;height:7px;border-radius:50%;background:var(--product)}
.receptionist-card.product-tone{border-top:4px solid var(--product);background:linear-gradient(155deg,var(--product-soft),#fff 48%)}.receptionist-card.product-tone:hover,.receptionist-card.product-tone.selected{border-color:var(--product);box-shadow:0 10px 24px color-mix(in srgb,var(--product) 15%,transparent)}.receptionist-card .case-kind{color:var(--product-deep);font-size:8px;font-weight:800;text-transform:uppercase;letter-spacing:.1em;margin-bottom:10px}.receptionist-card.product-tone .receptionist-intent{border-left-color:var(--product);background:color-mix(in srgb,var(--product-soft) 65%,white)}.receptionist-intent b{display:block;color:var(--product-deep);font-size:7px;letter-spacing:.1em;margin-bottom:4px}.receptionist-card-bottom{grid-template-columns:repeat(3,1fr)}

.lead-stage-key{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:13px}.lead-stage-key button{border:1px solid #ced7e2;background:#fff;color:var(--navy);border-radius:9px;padding:8px 12px;font-size:10px;font-weight:800}.lead-stage-key button:nth-child(2){border-color:#9eb9ff;color:#2457c5;background:#f2f6ff}.lead-stage-key button:nth-child(3){border-color:#80d6df;color:#087685;background:#effcfd}.lead-stage-key button:nth-child(4){border-color:#91d4ad;color:#08703e;background:#effaf4}.lead-stage-key button:nth-child(5){border-color:#f0bd72;color:#a75a00;background:#fff8eb}.lead-stage-key button:nth-child(6){border-color:#c1a5f1;color:#6743b7;background:#f6f1ff}.lead-stage-key button:nth-child(7){border-color:#70c99c;color:#08713f;background:#edfaf3}.lead-stage-key button:nth-child(8){border-color:#ef9baa;color:#a62a40;background:#fff1f4}.lead-stage-key button.active{box-shadow:inset 0 0 0 2px currentColor,0 5px 13px rgba(25,48,80,.08)}.lead-tools{display:flex;align-items:center;justify-content:space-between;gap:12px;background:#fff;border:1px solid var(--line);border-radius:13px;padding:10px 12px;margin-bottom:14px}.lead-tools .search{flex:1;border:0;background:#f6f8fb}.lead-card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px}.lead-card{border:1px solid color-mix(in srgb,var(--product) 28%,white);border-top:4px solid var(--product);border-radius:14px;background:linear-gradient(155deg,var(--product-soft),#fff 44%);padding:14px;box-shadow:0 7px 20px color-mix(in srgb,var(--product) 8%,transparent)}.lead-card>header{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center}.lead-card h3{font:800 13px Manrope,sans-serif;margin:0}.lead-card header p{font-size:8px;color:var(--muted);margin:3px 0;overflow:hidden;text-overflow:ellipsis}.lead-card .score-ring{background:conic-gradient(var(--product) calc(var(--score)*1%),#e5eaf1 0);width:38px;height:38px;font-size:9px}.lead-product{display:flex;align-items:center;justify-content:space-between;gap:8px;margin:13px 0 9px;padding:8px 9px;border-radius:8px;background:color-mix(in srgb,var(--product-soft) 82%,white);border:1px solid color-mix(in srgb,var(--product) 22%,white)}.lead-product span{font-size:9px;color:var(--product-deep);font-weight:800}.lead-product b{font-size:8px;color:var(--product);text-transform:uppercase}.lead-facts{display:grid;grid-template-columns:1fr 1fr;gap:6px}.lead-facts span{background:#fff;border:1px solid #e5e9ef;border-radius:8px;padding:7px;min-width:0}.lead-facts small,.lead-facts b{display:block}.lead-facts small{font-size:6px;color:var(--muted);letter-spacing:.08em}.lead-facts b{font-size:8px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lead-intent{min-height:58px;margin:9px 0;padding:8px;border-left:3px solid var(--product);background:#fff;font-size:9px;line-height:1.4;color:#46546b}.lead-intent b{display:block;font-size:7px;color:var(--product-deep);letter-spacing:.1em;margin-bottom:3px}.lead-card>footer{display:flex;justify-content:space-between;align-items:center;gap:8px;border-top:1px solid #e4e8ee;padding-top:10px}.lead-actions{display:flex;gap:5px}.lead-actions button{width:31px;height:30px;border:1px solid color-mix(in srgb,var(--product) 25%,white);border-radius:8px;background:#fff;color:var(--product);font-weight:800}.lead-card footer select{width:auto;max-width:120px;padding:7px;border-color:color-mix(in srgb,var(--product) 34%,white);color:var(--product-deep);font-size:8px;font-weight:800}.lead-empty{grid-column:1/-1}

.scale-layout{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(330px,.75fr);gap:15px;margin-bottom:15px}.scale-governor{overflow:hidden}.section-kicker{color:var(--cyan)!important;font-size:7px!important;font-weight:800;letter-spacing:.14em}.scale-lanes{display:grid;grid-template-columns:1fr 1fr;gap:10px;padding:13px}.scale-lane{border:1px solid color-mix(in srgb,var(--product) 25%,white);border-top:4px solid var(--product);border-radius:12px;padding:12px;background:linear-gradient(150deg,var(--product-soft),#fff 55%)}.scale-lane.circuit-open{filter:saturate(.45);border-style:dashed}.scale-lane>header{display:flex;align-items:center;justify-content:space-between}.scale-lane header span{display:block;font:800 12px Manrope,sans-serif}.scale-lane header small{display:block;font-size:8px;color:var(--muted);margin-top:2px}.scale-inputs{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.scale-inputs label,.scale-note{font-size:7px;margin:10px 0 5px}.scale-inputs input,.scale-note input{padding:8px;font-size:10px}.scale-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:5px}.scale-stats span{background:#fff;border:1px solid #e1e7ee;border-radius:8px;padding:7px}.scale-stats b,.scale-stats small{display:block}.scale-stats b{font:800 12px Manrope,sans-serif}.scale-stats small{font-size:6px;color:var(--muted)}.scale-lane footer{display:flex;gap:6px;margin-top:9px}.scale-global{display:flex;gap:7px;padding:0 13px 13px}.scale-model{overflow:hidden}.scale-model form{padding:5px 15px}.capacity-result{display:grid;gap:5px;margin:0 15px 14px;border:1px solid #dce5ed;background:#f7fafc;border-radius:10px;padding:12px;color:var(--muted);font-size:9px;line-height:1.45}.capacity-result b{font:800 15px Manrope,sans-serif;color:var(--navy)}.capacity-result span,.capacity-result small{display:block}.capacity-result strong{font-size:9px}.capacity-result strong.pass,.preflight-summary.pass b{color:var(--success)}.capacity-result strong.fail,.preflight-summary.fail b{color:var(--danger)}.routing-list{display:grid;gap:7px;border-top:1px solid var(--line);padding:13px 15px}.routing-list>b{font-size:7px;color:#1760c0;letter-spacing:.12em}.routing-list span{font-size:7px;color:var(--muted);line-height:1.45;word-break:break-word}.routing-list strong{color:var(--navy);margin-right:5px}.scale-bottom{display:grid;grid-template-columns:.8fr 1.2fr;gap:15px;margin-bottom:15px}.queue-bench form{display:grid;grid-template-columns:130px 130px auto;align-items:end;gap:10px;padding:4px 17px 15px}.queue-bench .form-status{grid-column:1/-1;margin:0}.scale-preflight .panel-header{align-items:flex-start}.scale-preflight>div{padding:14px 18px;color:var(--muted);font-size:9px}.preflight-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.preflight-summary b{grid-column:1/-1;font:800 14px Manrope,sans-serif}.preflight-summary span{background:#f4f7fa;border-radius:7px;padding:7px;color:var(--navy)}.preflight-summary small{grid-column:1/-1}.model-history{overflow:hidden}

.support-drawer{position:fixed;z-index:52;top:0;right:0;height:100vh;width:min(760px,100vw);background:#f7f9fc;box-shadow:-20px 0 60px rgba(7,29,53,.24);transform:translateX(105%);transition:.25s;overflow:auto}.support-drawer.open{transform:translateX(0)}.support-drawer>header{display:flex;justify-content:space-between;gap:16px;padding:22px;background:linear-gradient(135deg,#111f3b,#293c65);color:#fff}.support-drawer>header p{font-size:8px;color:#ff6b7c;font-weight:800;letter-spacing:.16em;margin:0 0 5px}.support-drawer>header h2{font:800 21px Manrope,sans-serif;margin:0}.support-drawer>header span{display:block;color:#c3cede;font-size:9px;margin-top:5px}.support-search{display:flex;align-items:center;gap:9px;padding:15px 18px 8px}.support-search input{flex:1}.support-search span{font-size:8px;color:var(--muted);white-space:nowrap}.support-tabs{display:flex;gap:5px;overflow:auto;padding:5px 18px 12px}.support-tabs button{border:1px solid #d5dce6;background:#fff;color:var(--navy);border-radius:8px;padding:7px 9px;font-size:8px;font-weight:800;white-space:nowrap}.support-tabs button.active{background:var(--navy);border-color:var(--navy);color:#fff}.support-guides{display:grid;grid-template-columns:1fr 1fr;gap:9px;padding:0 18px 18px}.support-guides article{background:#fff;border:1px solid var(--line);border-left:4px solid var(--cyan);border-radius:10px;padding:13px}.support-guides article b{font:800 11px Manrope,sans-serif}.support-guides article p{color:#59667a;font-size:9px;line-height:1.55;margin:6px 0 0}.support-drawer>footer{display:grid;grid-template-columns:1fr auto;gap:4px 12px;align-items:center;margin:0 18px 20px;padding:14px;border-radius:12px;background:#eaf1fb;border:1px solid #cfdcf0}.support-drawer>footer b{font:800 11px Manrope,sans-serif}.support-drawer>footer span{font-size:8px;color:var(--muted)}.support-drawer>footer button{grid-row:1/3;grid-column:2}.support-launcher .eila-launcher-mark{font:800 17px Manrope,sans-serif}

/* Product color is the persistent visual identity; workflow stage remains a compact secondary tag. */
.conversation-card.product-tone{border:2px solid var(--product);border-top-width:4px;background:linear-gradient(155deg,var(--product-soft),#fff 46%);box-shadow:0 7px 18px color-mix(in srgb,var(--product) 8%,transparent)}
.conversation-card.product-tone:hover{border-color:var(--product);box-shadow:0 9px 22px color-mix(in srgb,var(--product) 16%,transparent)}
.conversation-card.product-tone.selected{border-color:var(--product);box-shadow:0 0 0 3px color-mix(in srgb,var(--product) 34%,transparent),0 12px 28px color-mix(in srgb,var(--product) 18%,transparent)}
.conversation-product,.product-context-label{display:inline-flex;align-items:center;width:fit-content;max-width:100%;border:1px solid color-mix(in srgb,var(--product) 30%,white);background:var(--product-soft);color:var(--product-deep);border-radius:99px;padding:5px 8px;font-size:8px;font-weight:800;line-height:1.2}
.conversation-product{margin-top:11px}.product-context-label{margin-bottom:12px;text-transform:uppercase;letter-spacing:.08em}
.product-tone .score-ring{background:conic-gradient(var(--product) calc(var(--score)*1%),#e5eaf1 0)}
.inspector.product-tone,.receptionist-inspector.product-tone{border:2px solid var(--product);border-top-width:5px;background:linear-gradient(165deg,var(--product-soft),#fff 28%);box-shadow:0 12px 28px color-mix(in srgb,var(--product) 12%,transparent)}
.inspector.product-tone>.panel-header,.receptionist-inspector.product-tone>.panel-header{background:color-mix(in srgb,var(--product-soft) 78%,white);border-bottom-color:color-mix(in srgb,var(--product) 22%,white)}
.receptionist-card.product-tone{border:2px solid var(--product);border-top-width:4px}
.receptionist-card.product-tone.selected{box-shadow:0 0 0 3px color-mix(in srgb,var(--product) 32%,transparent),0 12px 26px color-mix(in srgb,var(--product) 17%,transparent)}
.product-key button{display:inline-flex;align-items:center;gap:5px;border:1px solid color-mix(in srgb,var(--product) 30%,white);background:var(--product-soft);color:var(--product-deep);border-radius:99px;padding:6px 9px;font-size:8px;font-weight:800}
.product-key button:before{content:'';width:7px;height:7px;border-radius:50%;background:var(--product)}
.product-key button.active{box-shadow:0 0 0 2px color-mix(in srgb,var(--product) 45%,transparent)}
.product-key button.product-all{--product:#42526f;--product-soft:#f2f4f7;--product-deep:#26344e}
.lead-product-key{margin:0 0 10px}
.lead-stage-key{align-items:center}.lead-stage-key>b{font-size:8px;letter-spacing:.13em;color:var(--muted);margin-right:3px}.lead-stage-key button:nth-child(n){border-color:#d7dee8;background:#fff;color:#536077;box-shadow:none}.lead-stage-key button.active:nth-child(n){border-color:#263a5e;background:#eef1f6;color:#1c2e4e;box-shadow:inset 0 0 0 1px #263a5e}
.lead-card.product-tone{border:2px solid var(--product);border-top-width:4px;box-shadow:0 8px 22px color-mix(in srgb,var(--product) 11%,transparent)}
.lead-classification{display:flex;align-items:flex-start;justify-content:space-between;gap:8px;margin:13px 0 9px}
.lead-product-badge{display:inline-flex;align-items:center;max-width:70%;white-space:normal;border:1px solid color-mix(in srgb,var(--product) 32%,white);background:var(--product-soft);color:var(--product-deep);border-radius:8px;padding:7px 9px;font-size:9px;font-weight:800;line-height:1.25}
.lead-stage-badge{display:inline-flex;align-items:center;flex:0 0 auto;border:1px solid #d9dfe8;background:#f4f6f9;color:#4d5a6c;border-radius:99px;padding:5px 8px;font-size:7px;font-weight:800;text-transform:uppercase;white-space:nowrap}
.lead-stage-badge.stage-contacted{border-color:#8bd5dd;background:#edfafa;color:#087685}.lead-stage-badge.stage-qualified,.lead-stage-badge.stage-won{border-color:#8ed1ab;background:#edf9f3;color:#08703e}.lead-stage-badge.stage-nurture{border-color:#efbd72;background:#fff8eb;color:#9a5904}.lead-stage-badge.stage-booked{border-color:#c1a5f1;background:#f6f1ff;color:#6743b7}.lead-stage-badge.stage-lost{border-color:#ed9dac;background:#fff1f4;color:#a62a40}
.lead-card footer select{border-color:#cfd7e2;color:#46546b;background:#fff;max-width:148px}

@media(max-width:1250px){.lead-card-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.scale-layout{grid-template-columns:1fr}.scale-bottom{grid-template-columns:1fr}}
@media(max-width:700px){.lead-card-grid,.scale-lanes,.support-guides{grid-template-columns:1fr}.queue-bench form{grid-template-columns:1fr}.support-drawer>footer{grid-template-columns:1fr}.support-drawer>footer button{grid-row:auto;grid-column:auto}.preflight-summary{grid-template-columns:1fr}.receptionist-card-bottom{grid-template-columns:1fr 1fr}.eila-launcher{right:12px;bottom:12px}.scale-lane footer{flex-direction:column}.lead-tools{align-items:stretch;flex-direction:column}.lead-card>footer{align-items:stretch;flex-direction:column}.lead-card footer select{max-width:none;width:100%}}

/* EILA operator support center */
.support-drawer{top:18px;right:18px;bottom:18px;height:auto;width:min(1080px,calc(100vw - 36px));display:flex;flex-direction:column;background:#f5f7fb;border:1px solid rgba(255,255,255,.78);border-radius:24px;box-shadow:-18px 24px 80px rgba(8,20,45,.3);overflow:hidden;transform:translateX(calc(100% + 40px));opacity:0;transition:transform .28s ease,opacity .2s ease}.support-drawer.open{transform:translateX(0);opacity:1}.support-drawer[aria-hidden="true"]{pointer-events:none}.support-drawer[aria-hidden="false"]{pointer-events:auto}
.support-drawer>.support-hero{position:relative;display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:16px;padding:22px 24px;background:radial-gradient(circle at 83% 0,rgba(58,186,218,.24),transparent 30%),linear-gradient(125deg,#111d37 0%,#23365e 64%,#182642 100%);color:#fff;overflow:hidden}.support-drawer>.support-hero:after{content:"";position:absolute;width:220px;height:220px;border:1px solid rgba(255,255,255,.08);border-radius:50%;right:90px;top:-160px;box-shadow:0 0 0 28px rgba(255,255,255,.025),0 0 0 58px rgba(255,255,255,.018)}
.support-orb{position:relative;width:58px;height:58px;display:grid;place-items:center;border-radius:18px;background:linear-gradient(145deg,#ff2643,#d4001a 58%,#8f0012);box-shadow:0 12px 32px rgba(227,0,26,.3),inset 0 1px 0 rgba(255,255,255,.45)}.support-orb span{font:800 24px Manrope,sans-serif;color:#fff}.support-orb i{position:absolute;right:-2px;bottom:-2px;width:14px;height:14px;border:3px solid #192846;border-radius:50%;background:#40d1a6;box-shadow:0 0 0 3px rgba(64,209,166,.16)}
.support-hero-copy{min-width:0}.support-drawer>.support-hero .support-hero-copy p{font-size:8px;color:#ff7181;font-weight:800;letter-spacing:.18em;margin:0 0 6px}.support-drawer>.support-hero .support-hero-copy h2{font:800 24px/1.05 Manrope,sans-serif;letter-spacing:-.03em;margin:0}.support-drawer>.support-hero .support-hero-copy>span{display:block;color:#c8d4e7;font-size:10px;line-height:1.4;margin-top:7px}.support-online{position:relative;z-index:1;display:flex;align-items:center;gap:9px;padding:9px 12px;border:1px solid rgba(255,255,255,.12);border-radius:12px;background:rgba(255,255,255,.07);backdrop-filter:blur(10px)}.support-online>i{width:9px;height:9px;border-radius:50%;background:#46d5ab;box-shadow:0 0 0 5px rgba(70,213,171,.12)}.support-online span,.support-online b,.support-online small{display:block}.support-online b{font-size:9px}.support-online small{font-size:7px;color:#aebdd3;margin-top:2px}.support-hero .close-button{position:relative;z-index:1;align-self:start;width:35px;height:35px;border:1px solid rgba(255,255,255,.18);border-radius:11px;background:rgba(255,255,255,.1);color:#fff;font-size:21px}
.support-command{padding:15px 20px 13px;background:#fff;border-bottom:1px solid #dde3ec}.support-search{position:relative;display:flex;align-items:center;gap:9px;padding:0}.support-search-icon{position:absolute;left:14px;z-index:1;color:#51647e;font-size:20px}.support-search input{width:100%;height:46px;padding:0 44px 0 42px;border:1px solid #ced7e4;border-radius:13px;background:#f8fafc;font-size:13px;box-shadow:inset 0 1px 2px rgba(15,34,61,.03)}.support-search input:focus{outline:0;border-color:#e3001a;box-shadow:0 0 0 3px rgba(227,0,26,.09);background:#fff}.support-search button{position:absolute;right:8px;width:30px;height:30px;border:0;border-radius:8px;background:transparent;color:#8793a6;font-size:18px}.support-search button:hover{background:#edf1f6;color:#1e2f50}.support-command-meta{display:flex;justify-content:space-between;align-items:center;margin:7px 3px 10px;color:#718097;font-size:8px}.support-command-meta kbd{border:1px solid #d5dce6;border-bottom-width:2px;border-radius:5px;background:#fff;padding:1px 5px;font-family:inherit;color:#42536e}
.support-quick-actions{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:7px}.support-quick-actions button{position:relative;display:grid;grid-template-columns:auto 1fr;grid-template-rows:auto auto;column-gap:8px;text-align:left;border:1px solid #dfe5ee;border-radius:11px;background:linear-gradient(150deg,#fff,#f8fafc);padding:9px;color:#1a2b49;transition:.16s}.support-quick-actions button:hover{border-color:#ef8e99;box-shadow:0 7px 16px rgba(35,50,83,.08);transform:translateY(-1px)}.support-quick-actions button>span{grid-row:1/3;display:grid;place-items:center;width:26px;height:26px;border-radius:8px;background:#edf1f7;color:#5d6e85;font-size:7px;font-weight:800}.support-quick-actions button:nth-child(2)>span,.support-quick-actions button:nth-child(4)>span{background:#fff0f2;color:#bc1830}.support-quick-actions button:nth-child(3)>span,.support-quick-actions button:nth-child(5)>span{background:#edf7f7;color:#08747d}.support-quick-actions b{font:800 9px Manrope,sans-serif;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.support-quick-actions small{color:#7c899b;font-size:7px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.support-workspace{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:0;flex:1}.support-tabs{display:flex;flex-direction:column;gap:3px;padding:17px 12px;background:#eef2f7;border-right:1px solid #dce3ed;overflow:auto}.support-tabs>p{margin:0 10px 10px;color:#8390a2;font-size:7px;font-weight:800;letter-spacing:.16em}.support-tabs button{display:grid;grid-template-columns:28px 1fr;align-items:center;gap:8px;width:100%;border:0;border-radius:10px;background:transparent;color:#44536b;padding:8px 10px;text-align:left;white-space:normal}.support-tabs button>span{display:grid;place-items:center;width:27px;height:27px;border-radius:8px;background:#fff;color:#e3001a;box-shadow:0 2px 8px rgba(35,50,83,.06);font-size:13px}.support-tabs button b{font-size:9px}.support-tabs button:hover{background:rgba(255,255,255,.7);color:#1b2c4b}.support-tabs button.active{background:#fff;color:#172847;box-shadow:0 6px 18px rgba(35,50,83,.08);border:1px solid #dce3ed}.support-tabs button.active>span{background:linear-gradient(145deg,#22385f,#15243f);color:#fff}
.support-content{min-width:0;overflow:auto;padding:18px 20px 22px;background:radial-gradient(circle at 95% 0,rgba(41,179,198,.07),transparent 25%),#f7f9fc}.support-section-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:13px}.support-section-heading p{color:#e3001a;font-size:7px;font-weight:800;letter-spacing:.16em;margin:0 0 4px}.support-section-heading h3{font:800 20px/1.1 Manrope,sans-serif;margin:0;color:#172642}.support-section-heading>div>span{display:block;color:#748197;font-size:9px;line-height:1.4;margin-top:5px}.support-route-button,.support-answer button{border:1px solid #ccd6e4;border-radius:9px;background:#fff;color:#203454;padding:8px 10px;font-size:8px;font-weight:800;white-space:nowrap}.support-route-button:hover,.support-answer button:hover{border-color:#e3001a;color:#b60017}
.support-start-card{margin-bottom:12px;border:1px solid #cdd9e9;border-radius:14px;background:linear-gradient(135deg,#edf4ff,#fff 56%);padding:12px 14px;box-shadow:0 6px 18px rgba(35,50,83,.05)}.support-start-card>div{display:flex;align-items:center;gap:10px}.support-start-number{display:grid;place-items:center;width:34px;height:34px;border-radius:10px;background:#203657;color:#fff;font:800 17px Manrope,sans-serif}.support-start-card>div span:last-child,.support-start-card>div b,.support-start-card>div small{display:block}.support-start-card>div b{font:800 11px Manrope,sans-serif}.support-start-card>div small{color:#728197;font-size:8px;margin-top:2px}.support-start-card ol{display:grid;grid-template-columns:repeat(5,1fr);gap:7px;list-style:none;padding:0;margin:11px 0 0;counter-reset:start}.support-start-card li{position:relative;border:1px solid #dce4ef;border-radius:9px;background:rgba(255,255,255,.82);padding:8px 8px 8px 28px;counter-increment:start}.support-start-card li:before{content:counter(start);position:absolute;left:8px;top:8px;width:14px;height:14px;display:grid;place-items:center;border-radius:50%;background:#ffe9ec;color:#bd1027;font-size:7px;font-weight:800}.support-start-card li b,.support-start-card li span{display:block}.support-start-card li b{font-size:8px}.support-start-card li span{color:#788599;font-size:7px;line-height:1.35;margin-top:3px}
.support-guides{display:grid;grid-template-columns:1fr;gap:8px;padding:0}.support-guides article{padding:0;border:1px solid #dfe5ee;border-left:0;border-radius:12px;background:#fff;overflow:hidden;box-shadow:0 3px 12px rgba(23,38,66,.035)}.support-guides article[hidden]{display:none}.support-guides details{display:block}.support-guides summary{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:13px 14px;list-style:none;cursor:pointer}.support-guides summary::-webkit-details-marker{display:none}.support-guides summary span,.support-guides summary small,.support-guides summary b{display:block}.support-guides summary small{color:#d71029;font-size:7px;font-weight:800;letter-spacing:.12em;margin-bottom:4px}.support-guides summary b{font:800 11px Manrope,sans-serif;color:#1c2c48}.support-guides summary>i{display:grid;place-items:center;flex:0 0 auto;width:25px;height:25px;border-radius:8px;background:#f0f3f7;color:#53627a;font:normal 16px/1 Manrope,sans-serif;transition:.18s}.support-guides details[open] summary{background:#fbfcfe;border-bottom:1px solid #e4e9f0}.support-guides details[open] summary>i{transform:rotate(45deg);background:#ffecef;color:#bd0e25}.support-answer{padding:13px 15px 15px;color:#56647a;font-size:9px;line-height:1.55}.support-answer p{color:#56647a;font-size:9px;line-height:1.55;margin:0 0 9px}.support-answer p:last-child{margin-bottom:0}.support-answer ol{margin:5px 0 11px;padding-left:20px}.support-answer li{padding:2px 0}.support-answer strong{color:#263b5d}.support-answer dl{display:grid;grid-template-columns:150px 1fr;margin:0;gap:0}.support-answer dt,.support-answer dd{margin:0;padding:6px 8px;border-bottom:1px solid #edf0f4}.support-answer dt{font-weight:800;color:#203454}.support-answer dd{color:#627087}.support-answer button{margin-top:4px}
.support-empty{display:grid;place-items:center;text-align:center;padding:45px 20px;color:#718097}.support-empty[hidden]{display:none}.support-empty>span{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#e9eef5;color:#324662;font-size:24px}.support-empty b{font:800 13px Manrope,sans-serif;color:#223554;margin-top:10px}.support-empty p{font-size:9px;line-height:1.5;max-width:420px;margin:5px 0 0}.support-drawer>.support-footer{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:11px;margin:0;padding:12px 18px;border:0;border-top:1px solid #dce3ed;border-radius:0;background:#fff}.support-footer-mark{display:grid;place-items:center;width:34px;height:34px;border-radius:11px;background:linear-gradient(145deg,#ff2944,#c70019);color:#fff;font-size:15px;box-shadow:0 7px 16px rgba(227,0,26,.2)}.support-footer>span,.support-footer b,.support-footer small{display:block}.support-footer b{font:800 10px Manrope,sans-serif}.support-footer small{color:#748197;font-size:8px;margin-top:2px}.support-drawer>.support-footer button{grid-row:auto;grid-column:auto}.support-launcher{border:1px solid rgba(255,255,255,.2);background:linear-gradient(135deg,#172847,#23385f 56%,#e3001a 150%);box-shadow:0 14px 30px rgba(14,29,53,.25)}.support-launcher .eila-launcher-mark{background:linear-gradient(145deg,#ff2c47,#d00019)}
@media(max-width:900px){.support-drawer{top:8px;right:8px;bottom:8px;width:calc(100vw - 16px);border-radius:18px}.support-drawer>.support-hero{grid-template-columns:auto 1fr auto}.support-online{display:none}.support-quick-actions{grid-template-columns:repeat(3,1fr)}.support-workspace{grid-template-columns:170px minmax(0,1fr)}.support-start-card ol{grid-template-columns:1fr 1fr}.support-start-card li:last-child{grid-column:1/-1}}
@media(max-width:640px){.support-drawer{inset:0;width:100vw;height:100vh;border-radius:0}.support-drawer>.support-hero{grid-template-columns:auto 1fr auto;padding:15px}.support-orb{width:44px;height:44px;border-radius:14px}.support-hero-copy h2{font-size:19px!important}.support-hero-copy>span{display:none!important}.support-command{padding:11px}.support-quick-actions{grid-template-columns:1fr 1fr}.support-workspace{display:flex;flex-direction:column}.support-tabs{flex:0 0 auto;display:flex;flex-direction:row;padding:8px;overflow-x:auto;border-right:0;border-bottom:1px solid #dce3ed}.support-tabs>p{display:none}.support-tabs button{display:flex;width:auto;flex:0 0 auto;padding:6px 9px}.support-tabs button>span{width:24px;height:24px}.support-content{padding:14px}.support-section-heading{align-items:flex-start}.support-section-heading .support-route-button{display:none}.support-start-card ol{grid-template-columns:1fr}.support-start-card li:last-child{grid-column:auto}.support-answer dl{grid-template-columns:1fr}.support-answer dd{padding-top:0}.support-footer small{display:none}.support-drawer>.support-footer{grid-template-columns:auto 1fr}.support-footer button{grid-column:1/-1!important;width:100%}}

/* Final assembly: workforce forms and browser rehearsal. */
.assembly-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-bottom:20px}
.assembly-panel{padding:24px;margin-bottom:20px;min-width:0}.assembly-panel h3{margin:0 0 16px}.assembly-panel p{line-height:1.6;color:var(--muted,#65718a)}
.assembly-panel label{display:block;margin:12px 0;font-size:13px}.assembly-panel input:not([type=checkbox]),.assembly-panel select{display:block;width:100%;box-sizing:border-box;padding:10px;margin-top:6px;border:1px solid #dbe1eb;border-radius:7px;background:#fff;color:#233253}.assembly-panel select[multiple]{min-height:140px}
.assembly-card{padding:16px;border-top:1px solid #e1e5ee}.credential-row{display:grid;grid-template-columns:1fr 1fr 1fr 2fr;gap:8px;padding:12px 0;border-bottom:1px solid #e1e5ee}.credential-row [hidden]{display:none!important}
#voiceTranscript{max-height:440px;overflow:auto}#voiceTranscript small{color:#65718a}#supportAnswer{white-space:pre-wrap;padding:20px;margin:12px 20px;background:#f3f6fa;border-radius:10px}
@media(max-width:800px){.assembly-grid{grid-template-columns:1fr}.credential-row{grid-template-columns:1fr 1fr}}